Urgent Care

A station’s Urgent Care wing is open 24/7. If a Branch has been suspended in the last 12 hours, we recommend admitting for Branch remediation services, while recently committed Branches may require our Branch recovery services. Patients can also be admitted for activity monitoring if they are at risk of an impending Branch initiation. Urgent Care also treats at-risk patients referred from Primary Care and Public Deployment.

Contact Us

For more information, call us at (214) 877-8423 or send an email to info@cvrs.com.

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Immediately upon entering, patients will be greeted by an Intake Coordinator who will determine the severity of their case. If approved, they will be called back by the Floor Manager who will begin treatment right away. If they are not approved, they will be referred to the Primary Care wing for further assessment.

Agents in Urgent Care provide acute care and treat at-risk Hosts from both Primary Care and Public Deployment, as well as public admissions. These agents are trained to commit threatening Branches and refer patients back to Primary Care to resume or begin treatment.

Urgent Care Services

Agents in Urgent Care provide acute care and treat at-risk patients from both Primary Care and Public Deployment, as well as public admissions. While Urgent Care agents are predominantly focused on addressing urgent Branches, they can also monitor patients after threatening Branches or help them recover.

Activity Monitoring

Performed by Traffic Coordinators

Patients who feel as if they are in danger of a Branch they know they aren’t prepared for can self-admit to Urgent Care and will be monitored for Vice activity by our Traffic Coordinators. If a Branch is initiated, our team is prepared to commit it in a timely manner.

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Branch Remediation

Facilitated by Floor Managers • Performed by Branch Administrators

Patients with recently suspended Branches are at high risk of rogue Branches. In order to reduce the risk of rogue Branches, a subsequent Branch will be instigated by a Floor Manager and their team to properly address the Branch.

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Branch Recovery

Performed by Branch Recovery Specialists

Properly committed Branches can still take a toll on the patient’s body. Our Branch Recovery Specialists can provide mild AV enhancement therapy for patients having trouble recovering after a committed Branch.

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Be Prepared

Learn about our admission options in advance to be prepared in the event of an emergency. Our Urgent Care offices are open to all, no matter where our patients are, but after they have been stabilized, they will resume treatment at their designated Primary Care.

Browse our Admission Guidance
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Agent Roles

During a patient’s stay in Urgent Care, they will likely encounter many different agents. While the Floor Manager oversees the intake bay and determines treatment plans, treatment is often facilitated by a Traffic Coordinator, Branch Administrator, or Branch Recovery Specialist.

While every Urgent Care team is different and not every station has a fully staffed team, the agent roles below all play an important part in addressing critical cases and stabilizing patients. Click on a role to learn more about their area of expertise and the training they received.

Frequently Asked Questions

Browse common questions patients having during their stay with Urgent Care. If a question is not answered here, give us a call at (214) 877-8423 or send an email to info@cvrs.com.

Do I have to be an existing patient to receive treatment?

Absolutely not. Our services are available to all. While we may be able to make more informed decisions about treatment if a patient account exists, it is not required for us to perform exemplary care.

How long can I expect to wait before being seen?

Urgent Care waiting times vary greatly depending on the number of active patients. Rest assured, our staff is working around the clock to address all cases within a timely manner.

What if i experience symptoms after being discharged?

If symptoms reappear shortly after release, the patient must re-admit themself to Urgent Care and fill out the introductory questionnaire with updated information.

Other CVRS Services

Primary Care

A station’s Primary Care wing is open by appointment only on weekdays 7:00 a.m. to 6:00 p.m. Primary Care provides long-term treatment for patients with an active Vice and are admitted by a Record Proctor. Treatment can last anywhere from a few months or be lifelong, but know that our dedicated agents will be with our patients every step of the way.

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Public Deployment

Agents in Public Deployment are on-call 24/7, patrolling high-traffic areas in the community, such as streets, shopping hubs, and public events. These agents respond to public and rogue Branches or can be requested to address a potential threat by calling (214) 877-8423. This team also serves as a clean-up crew after Branches have been addressed. Most CVRS stations have multiple Public Deployment teams in rotation to ensure around-the-clock care.

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